Nhân viên kho / Điều phối viên

Lịch làm việc

Warehouse Workers/Dispatchers typically work full-time on shifts, including day, evening, night, and rotating shift schedules.

Nhiệm vụ tiêu biểu

Warehouse Worker

• Receive and check incoming shipments for accuracy.
• Mark materials and objects with identification tags for inventory tracking.
• Store items in appropriate sections of the warehouse.
• Sort and organize materials before loading or unloading.
• Load and unload goods from trucks, securing cargo using straps and load bars for transport safety.
• Pick and pack orders for shipment. Ensure orders are accurate and ready for delivery.
• Operate warehouse machinery such as forklifts and pallet jacks.
• Maintain a clean and organized warehouse environment.
• Follow safety protocols to avoid mishaps, especially when handling hazardous materials.
• Process returns and exchanges by inspecting and restocking goods.
• Conduct inventory cycle counts and physical stock-taking tasks.

Dispatcher

• Coordinate with other departments to optimize supply chain procedures.
• Plan and schedule shipments and deliveries to meet deadlines.
• Monitor conditions within cargo areas to prevent damage or hazards.
• Use database and inventory management software for stock records and tracking shipments.
• Update logs and documentation for inventory tracking and transportation details.
• Communicate effectively with coworkers, drivers, and supervisors to ensure smooth operations.
• Resolve delivery issues and address delays proactively.
• Optimize delivery routes to improve efficiency and reduce costs.
• Coordinate the use of logistical equipment like trucks or tractors.

Additional Duties

• Inspect equipment, materials, and structures to identify and correct defects.
• Install protective devices on cargo to prevent movement and damage during shipping.
• Communicate effectively with coworkers and supervisors to ensure smooth operations.
• Maintain accurate records for compliance with safety and regulatory standards.
• Support cross-training efforts to ensure operational flexibility and team efficiency.
• Monitor and report inventory discrepancies to supervisors for resolution.

Kỹ năng mềm

• Khả năng thích ứng  
• Chú ý đến chi tiết
• Truyền thông
• Kỹ năng tổ chức
• Kiên nhẫn
• Giải quyết vấn đề
• Stress management
• Làm việc theo nhóm
• Quản lý thời gian

Kỹ năng kỹ thuật

Warehouse Workers and Dispatchers need hard skills related to the following:

• Basic computer skills (for inventory spreadsheets, scheduling shipments, etc.)
• Database management (e.g., SAP, Oracle NetSuite)
• Equipment operation (forklifts, pallet jacks, barcode scanners)
• Inventory management (organizing stock, FIFO/LIFO methods, and tracking goods with WMS software)
• Logistical coordination (scheduling deliveries, optimizing shipment routes, and communicating with drivers via FreightPOP).
• Physical strength and stamina (lifting up to 50 lbs, standing for long periods, repetitive tasks).
• Safety protocols (OSHA standards, personal protective equipment, fire safety drills).

• Distribution centers
• Doanh nghiệp thương mại điện tử
• Food and beverage industry
• Government and public sector
• Các công ty sản xuất
• Pharmaceuticals and healthcare
• Retail and wholesale warehouses
• Third-party logistics providers
• Transportation and logistics companies

Efficient Warehouse Workers and Dispatchers are the key to smooth supply chains. They maintain accurate inventories, meet deadlines, and ensure goods are delivered safely to the right places.

On the warehouse floor and loading docks, the job requires physical strength and stamina, as workers often spend hours standing, walking, lifting objects, and performing repetitive tasks. Meanwhile, dispatching requires keen organizational and multitasking skills to coordinate schedules and handle time-sensitive logistics.

Safety is a top priority, so workers must adhere strictly to safety protocols, especially when handling hazardous materials or operating heavy machinery. 
The job can be stressful, particularly during peak seasons or when unexpected issues like delays arise. Flexibility is often required, as shifts can include nights, weekends, and holidays.

Despite the challenges, the job offers steady income, job security, and opportunities for growth, especially for those who pursue additional certifications or training!

The industry is evolving due to technological advancements and changing consumer expectations. Automation and AI are becoming increasingly prevalent, with robots and automated systems handling tasks such as picking, packing, and inventory management. Workers are expected to have basic technical skills to operate and interact with these tools.

The rise of e-commerce has led to an increased demand for fast, efficient warehouse operations and last-mile delivery services. This has heightened the need for workers who can handle high-pressure, fast-paced environments and working conditions. At companies like Amazon, workers may need to interact with drone operators who will take packages and send them off to their final destinations.

Sustainability is also a hot trend. Many companies have adopted eco-friendly practices like using energy-efficient equipment, reducing packaging waste, and optimizing logistics to lower carbon footprints.

Additionally, the focus on employee wellness and development is gaining attention, with companies providing ergonomic equipment, mental wellness programs, tuition reimbursement, and opportunities for upskilling to retain and attract talent.

Warehouse Workers and Dispatchers tend to enjoy hands-on activities. They may have grown up very organized and physically active.